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However, successfully implementing these systems often requires a significant investment of both time and money. It is much easier to understand the answers to questions such as “How much did we do?”, “How well did we do?” and “Is anyone better off?”2 if the information about your services is stored electronically and can be easily reported on and analysed. These case management systems1 (also called client management systems) can, when implemented successfully, make a huge difference. Understand and improve programmes and services Give staff easy access to the information and tools they require Measure the impact and outcomes they achieve Irrespective of the type of services provided – support for families at vulnerable times, early intervention, prevention or social cohesion services – organisations are increasingly looking for software packages to help: » Social services organisations are increasingly looking to understand how their activities and programmes support the clients, whānau and communities they work with. 65Ĭase management systems in the social services sector 7 4.2 What types of systems are available?. 7 4.1 What do you need to make your decision?. What should a case management system do?. Updated contact details for Penelope & other minor refinements.Īvailable under creative commons BY NC SAĬase management systems in the social services sector. Included Exess’ self-assessment ratings in section 5.2. Moved information about systems not reviewed in detail by Infoxchange into the main body of report (section 6). Updates to case management system features and ratings based on functionality changes since the previous version of this document.Ĭorrections to summary comparison table relating to Recordbase ratings. The New Zealand Ministry of Social Development (MSD)Īnd to the experts from Idealware who contributed their time » Many thanks to the organisations who supported this research » Ministry of Social Development Case management systems for social service sector organisations Case management systems for social service sector organisations